PRIVACY POLICY

1.1 Welcome to Infinity Streets

Welcome to Infinity Streets ("Infinity Streets", "we", "us", or "our").

Infinity Streets takes the privacy and protection of its users' personal information seriously. This Privacy Policy explains how we collect, use, store, protect, disclose, transfer, and otherwise process information relating to users of the Infinity Streets game, websites, applications, community platforms, and other related services (collectively, the "Services").

In this Privacy Policy, "User", "Player", "you", and "your" refer to any person who registers for an account or otherwise accesses or uses the Services.

We recognise the importance of the information entrusted to us and aim to process such information responsibly and in accordance with applicable laws.

1.2 Meaning of Personal Information

"Personal Information" or "Personal Data" means information relating to an identified or identifiable individual, either directly or indirectly, including information that may identify you when combined with other information available to us.

Examples may include your username, email address, User ID, IP address, device information, and other information described in this Privacy Policy.

1.3 Acceptance of This Privacy Policy

By accessing or using Infinity Streets, creating an account, or otherwise using our Services, you acknowledge that you have read and understood this Privacy Policy.

Where required by applicable law, you consent to the collection, use, storage, processing, and disclosure of your information as described in this Privacy Policy.

If you do not agree with this Privacy Policy, you should not access or use our Services.

1.4 Changes to This Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our Services, technology, operational practices, or legal requirements.

Where appropriate, we may notify users of significant changes through the game, website, email, official community platforms, or other reasonable methods.

Your continued use of the Services after an updated Privacy Policy becomes effective may constitute acceptance of the updated Policy, where permitted by applicable law.

3.1 Account Information

• username;
• display name;
• User ID or Account ID;
• email address;
• account authentication information;
• profile information; and
• other information voluntarily associated with your account.

3.2 Gameplay Information

We may collect information relating to your activity within Infinity Streets, including:

• gameplay activity;
• progress;
• statistics;
• achievements;
• rewards;
• rankings;
• in-game preferences;
• inventory or virtual items;
• virtual currency balances;
• transactions;
• server activity; and
• interactions with other players.

3.3 Communication Information

Where communication features are available, we may process:

• text chat messages;
• private messages;
• communication metadata;
• timestamps;
• user IDs associated with communications;
• reports submitted by users; and
• screenshots, videos, audio, or other evidence voluntarily provided to us.

3.4 Device and Technical Information

We may automatically collect:

• IP address;
• device type;
• device identifiers;
• operating system;
• browser information;
• application version;
• language settings;
• hardware information;
• diagnostic information;
• crash reports; and
• other technical information necessary to operate and secure the Services.

3.5 Location-Related Information

We may receive general location-related information based on technical information such as your IP address.

Where precise location access is requested through a device feature, the relevant permissions may be requested through your device or operating system.

3.6 Transaction Information

Where purchases or transactions are available, we may process information such as:

• transaction identifiers;
• purchase history;
• payment confirmation information;
• purchased virtual items;
• virtual currency transactions; and
• information necessary to manage and verify transactions.

Sensitive payment information may be processed directly by authorized third-party payment providers.

6.1 Providing the Services

We may use information to:

• create and manage accounts;
• provide gameplay functionality;
• operate multiplayer features;
• maintain user preferences;
• provide in-game features;
• manage virtual items and currency;
• process transactions; and
• provide customer support.

6.2 Communication

We may process information to:

• enable communication features;
• deliver messages;
• respond to support requests;
• notify users about account-related matters;
• communicate important Service updates; and
• respond to reports or complaints.

6.3 Security and Enforcement

We may process information to:

• prevent cheating;
• detect fraud;
• prevent scams;
• investigate abuse;
• enforce our Terms of Service;
• enforce Community Guidelines;
• investigate suspected violations;
• protect users; and
• maintain the security and integrity of Infinity Streets.

6.4 Improving the Services

We may use information to:

• analyse gameplay;
• understand Service usage;
• improve features;
• troubleshoot problems;
• identify bugs;
• improve performance; and
• develop future features.

6.5 Legal Requirements

We may process information where reasonably necessary to:

• comply with applicable laws;
• respond to lawful requests;
• protect legal rights;
• resolve disputes; and
• establish, exercise, or defend legal claims.

7.1 Text Chat

Text communications may be processed to provide communication functionality and maintain a safe gaming environment.

Authorized personnel may access relevant chat information where reasonably necessary for:

• investigating player reports;
• enforcing rules;
• investigating cheating;
• investigating harassment or abuse;
• preventing scams or fraud;
• resolving disputes;
• responding to support requests; or
• complying with legal obligations.

Users should avoid sharing sensitive personal information through chat.

7.2 Voice Chat

Where Infinity Streets provides voice chat functionality, voice information may be transmitted and processed to enable real-time communication.

Infinity Streets does not intentionally record or permanently store ordinary voice conversations unless users are clearly informed that a particular feature involves recording, retention, reporting, moderation, or similar processing.

Technical information and metadata necessary to operate voice communication systems may be processed.

If Infinity Streets introduces voice recording or automated voice moderation features in the future, appropriate notice will be provided where required.

7.3 Reports and Evidence

When users submit reports, relevant information may be reviewed to investigate the reported issue.

This may include:

• account information;
• gameplay information;
• chat information;
• screenshots;
• videos;
• audio evidence;
• timestamps; and
• other relevant information.

7.4 User Responsibility

Other users may copy, screenshot, record, or otherwise retain information voluntarily shared with them.

Users should never share:

• passwords;
• payment credentials;
• banking information;
• government identification numbers;
• home addresses; or
• other highly sensitive personal information.

10.1 Service Providers

We may work with authorized third-party providers that assist us with:

• hosting;
• infrastructure;
• analytics;
• security;
• technical support;
• payment processing; and
• other Services-related operations.

Such providers may process information on our behalf where necessary.

10.2 Other Users

Certain information may be visible to other users through normal gameplay functionality, including:

• usernames;
• display names;
• public profiles;
• rankings;
• achievements;
• statistics; and
• other information intentionally made available through the Services.

10.3 Legal and Safety Purposes

We may disclose information where reasonably necessary to:

• comply with applicable law;
• respond to lawful governmental or regulatory requests;
• protect users;
• investigate violations;
• prevent fraud or abuse; or
• protect our legal rights and security.

10.4 Business Changes

Information may be transferred in connection with a merger, acquisition, restructuring, sale, or transfer of Infinity Streets or its assets, subject to applicable law.

15.1 How to Submit a Request

Privacy-related requests may be submitted by contacting:

Email: infinitystreetsrp@gmail.com

15.2 Verification

To protect user accounts and information, we may request reasonable information to verify your identity before processing certain requests.

15.3 Limitations

Certain requests may be limited where information must be retained for:

• legal compliance;
• security;
• fraud prevention;
• dispute resolution;
• enforcement of our policies; or
• protection of legal rights.

16.1 Requesting Account Deletion

You may request permanent deletion of your Infinity Streets account by contacting:

infinitystreetsrp@gmail.com

Your request should include:

• your username or display name;
• your User ID or Account ID, if available;
• the email associated with the account, where applicable; and
• a clear statement that you wish to permanently delete your account.

16.2 Verification

We may take reasonable steps to verify that the deletion request has been submitted by the account owner or an authorized person.

If ownership cannot reasonably be verified, we may be unable to process the request.

16.3 Account Deletion Timeline

Once a valid and verified deletion request is received, Infinity Streets will review and begin processing the request as soon as reasonably possible.

We aim to complete verified account deletion requests within 30 days.

Some requests may require additional time due to:

• identity verification;
• technical limitations;
• security investigations;
• ongoing disputes;
• legal obligations; or
• other exceptional circumstances.

Where reasonably appropriate, users may be informed if additional processing time is required.

16.4 What Happens After Deletion?

Account deletion may permanently remove or make inaccessible:

• your account;
• profile information;
• gameplay progress;
• statistics;
• achievements;
• rewards;
• virtual items;
• virtual currency;
• preferences; and
• other information associated with the account.

Account deletion may be permanent and irreversible.

Infinity Streets may not be able to restore an account after permanent deletion has been completed.

16.5 Information That May Be Retained

Certain information may be retained after account deletion where necessary or permitted for:

• legal compliance;
• fraud prevention;
• security;
• cheating prevention;
• dispute resolution;
• policy enforcement; or
• establishing, exercising, or defending legal claims.

16.6 Chat and User-Generated Content

Deleting an account may not immediately remove every record of content previously shared through the Services.

For example:

• messages may remain in another user's communication history where technically necessary;
• moderation reports may be retained;
• evidence used in investigations may remain available;
• transaction records may need to be retained; and
• security-related information may be retained where necessary.

16.7 Cancelling a Deletion Request

A user may request cancellation of an account deletion request before permanent deletion has been completed.

Once permanent deletion is completed, recovery may not be possible.